Academic Catalog 2025-2026

Quality Assurance, Bachelor of Science

The CSUDH Bachelor of Science in Quality Assurance (BSQA) is designed to develop professionals in the discipline of quality. Quality professionals are members of teams in any profession where their specialized skills promote organizational excellence, reduce waste, and improve existing processes. The term “quality” is not commonly used in the job description or job title. Quality focused activities exist in many job descriptions.

Among the topics studied in the BSQA are; Process Improvement, Process Problem Solving, Risk Assessment, Metrology, Quality Management Methodologies, Technical Communication, Measurement Systems Applications, Quality Auditing, and Quality Product or Service Improvement.

The BSQA program curriculum is designed to develop skills which can be applied to most organizational functions where products and services are developed through structured processes. The BSQA includes a metrology concentration option, which is focused on the various types of measurements and calibration procedures applied in laboratory environments. BSQA graduates are process analysis and process improvement specialists.

The business world today is seeking the job resilient employees who demonstrate:

  • Flexibility, agility, and adaptability
  • Good time management skills
  • Collaborative and efficient team participation
  • Effective communications
  • Detailed fact-based analytics acumen
  • Imaginative fact-based problem-solving

The BSQA program of study provides knowledge and practical analytical techniques that apply quality improvement tools and methodologies related to each of these current business needs.

Students will acquire knowledge and skills in the following areas:

  • Analyzing a Quality Management System/Organizational Excellence Program
  • Examining and characterizing a quality management system to reflect the internal culture of an organization
  • Illustrating a quality-focused new process development for organizational programs in current organizational programs such as environmental and social governance
  • Determining root cause analysis and process improvement for both products and services
  • Assessing development and alignment of the human and technological organizational environment
  • Explaining in clear and concise, technical, and non-technical terms process-related and systems-related activities

Options include a concentration in traditional quality-focused manufacturing concepts, as well as a concentration in applications specific to Measurement Science - Metrology.

The degree is administered through an online modality in a 12-week semester format to serve working adults. Instructors are recognized experts in their respective subject matter. They provide a practical perspective to the theoretical concepts in the BSQA curriculum. The degree program is supported by local sections of ASQ-Global Voice of Quality.