Academic Catalog 2021-2022

Quality Assurance

This is an archived copy of the 2021-2022 catalog. To access the most recent version of the catalog, please visit https://catalog.csudh.edu.

College of Extended & International Education

Program Description

Quality Assurance is an interdisciplinary profession practiced by management personnel who are responsible for planning and assuring the quality of products and services. The career opportunities in this rapidly growing field are excellent. Quality professionals are members of management teams where their specialized skills promote organizational excellence, reduce wastes, and improve existing processes. The traditional applications of Quality as related to product performance have evolved to most every industry, such as healthcare, finance, hospitality, and non-profits.

The online Master of Science is Quality Assurance (MSQA) degree program is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement. Topics covered include Total Quality Management (TQM), Six Sigma, ISO 9000, reliability, benchmarking, process improvement, quality control, human factors in quality assurance, measurement and testing techniques, quality project management, productivity, quality function management, and customer satisfaction. 

The degree programs are supported by local members of the ASQ- Global Voice of Quality Organization.

Features

Undergraduate

The B.S. in Quality Assurance (BSQA) and the B.S. in Quality Assurance with Measurement Sciences option incorporate an interdisciplinary approach that blends the basic sciences, technologies, management principles, quality concepts and statistics. Skills and knowledge in these areas are obtained in the context of a well-rounded learning experience consistent with the University's mission and the needs of industry. The coursework develops problem-solving skills with a customer-focus. An ability to implement continuous improvement of processes, products, and services is a key goal of the Quality professional. For students interested in technical areas of Quality and metrics, an option in Measurement Sciences is offered.

Online and on-site versions of the degree are designed to serve working adults in related quality fields who wish to complete a four year degree. The online and on-site BSQA programs are designed primarily as upper division transfer programs for students who have completed the majority of their lower division general education courses. On-campus attendance is not required to complete requirements in the online BSQA and BSQA Measurement Science programs.

Graduate

The Master of Science in Quality Assurance (MSQA) is designed to prepare professionals in quality, engineering, science, and/or management for career advancement. Quality professionals are members of management teams where their specialized skills promote organizational excellence, reduce wastes, and improve existing processes. The traditional applications of Quality as related to product performance have evolved to most every industry, such as healthcare, finance, hospitality, and non-profits. The curriculum is designed to meet the needs and interests of the working professional.

The program of study provides theoretical knowledge and analytical techniques, as well as management and communication skills that will enable the student to function in an active, decision-making capacity in the implementation of policies and practices. A unique feature of the MSQA program is that it gives students the ability to customize their program of study to include their areas of interest. During the course of the program students will acquire knowledge and skills in the following areas: managing a Quality organization; planning and implementing a Quality program; troubleshooting and solving quality problems; incorporating quality concepts and human factors techniques in the design of manufacturing operations; performing vendor surveys and assessing vendor quality; developing and analyzing statistical process control charts; developing and analyzing acceptance sampling plans; design of experiments; design and engineering of reliable products and processes; performing process capability studies; performing quality cost analyses; understanding and working with human behavior in the organization; performing reliability, maintainability, and safety systems reviews; performing quality system audits; and performing statistical studies and analyzing statistical reports. Options for a concentration in traditional manufacturing-focused Quality concepts, as well as applications specific to Healthcare and Service Industries are available.

Online and on-site versions of the degree are available to serve working adults. The degree program is supported by local chapters of the ASQ- Global Voice of Quality Organization.

Academic Advisement

For general questions about admission or degree requirements for the Quality Assurance programs, students and perspective applicants may contact Student Support Coordinator, Karla Martinez. 

For academic advisement, students can contact the MSQA Advising Consultant, Dr. Milton Krivokuca. 

Preparation

The Master of Science in Quality Assurance (MSQA) is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement

In order to help manage and lead today's organizations toward the objective of "total quality," an interdisciplinary approach is taken to blend study in management, quality concepts, and statistical tools. The curriculum is designed to meet the needs and interests of the working professional. Relevant theoretical and practical course work, independent study, interaction with fellow students and leading learning experience. 

A unique feature of the MSQA program is the opportunity students have to customize their program of study to include areas of personal and professional interest. 

Participating in the MSQA course work will help prepare professional to take the examinations leading to the Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Quality MAnager (CQM), and Certified Reliability Engineer (CRE) certifications. 

Admission Requirements

To be admitted to the MAster of Science in Quality Assurance program, applicant must meet the following requirements:

  1. Meet all CSU Dominguez Hills graduate admission requirement; 
  2. A baccalaureate degree from a four-year accredited institution is required. An undergraduate major in engineering or science is preferred (please see note below);
  3. A grade point average of at least 2.50 in the last 60-semester units of upper division coursework attempted;
  4. Good standing at the last institution attended; and 
  5. Meet all other university admission requirements. 

The baccalaureate degree should have included the following:

  • 6 semester units of Calculus (integral and differential)
  • 3 semester units of Chemistry (genera)
  • 3 semester units of Physics 
  • 6 semester units of Mathematical Statistics & Theories of Probability (upper division)
  • 3 semester units of Principles of Computer Technology

Note: Individuals from other undergraduate disciplines who demonstrate exceptional promise may be admitted to the program, pending completion of additional undergraduate prerequisites courseworks or other demonstrations of competence as determined by the Quality Assurance Academic Program Committee. All special admissions are subject to approval by the Quality Assurance Academic Program Committee.